AFTER SALES SERVICES REGULATION, INTRODUCTION AND USER MANUAL REGULATION AND WARRANTY CERTIFICATE REGULATION HAVE BEEN CHANGED 10 November 2020

With the Official Gazette published on November 5, 2020, some amendments have been made by the legislator in the After Sales Services Regulation, Introduction and User Manual Regulation and Warranty Certificate Regulation (collectively "Regulations").
What is the definition of "Permanent Data Store"?
With the amendment made to the After Sales Services Regulation and the Warranty Certificate Regulation, the definition of Permanent Data Store has been introduced. The Permanent Data Store means “Any means or environment such as text message, electronic mail, internet, disc, CD, DVD, memory card and similar tools that allow the consumer to record the information sent to him for a reasonable period of time for review and to be copied without modification and to access this information exactly”. The introduction of this definition paves the way for the physical delivery of the warranty certificate, introduction and user manual and service receipt documents to be delivered to the consumers in addition to the digital delivery.
What are the Amendments Made In The Introduction and User Manual Regulation?
In the event that the manuals are given to the consumer through the permanent data storage with the addition to the 2nd paragraph of Article 5 of the Introduction and User Manual Regulation, the manufacturer or importer will also provide the necessary information on the introduction and access to the user manual on the product or its packaging.
The amendment also changed the information to be included in the introduction and user manuals. Accordingly, in the introduction and user manuals; If the manufacturers or importers have websites, these sites will contain information on the up-to-date contact information of all authorized service stations and places where spare parts will be procured, and information on the Service Information System created by the Ministry of Commerce.
What are the Amendments Made In The After Sales Services Regulation?
The receipt of the goods, which is now allowed to be given to the consumer by the service stations with a permanent data storage, must be given in writing on paper if the consumer demands. At the same time, it will be necessary to obtain approval that these documents are given to the consumer, and the burden of proof will be at the service stations. Service stations will be able to obtain this confirmation in writing or through permanent data storage.
What are the Amendments Made In The Warranty Certificate Regulation?
With the amendment, it has been stated that the guarantee certificate that manufacturers and importers have to issue for the goods they produce or import for consumers must be prepared in a clear, understandable, simple and readable manner in accordance with the provisions of the regulation.
The responsibility of issuing the warranty certificate and giving it to the consumer and the proof that this responsibility has been fulfilled will also belong to the seller.
In the warranty certificate, just like the obligation imposed on the service stations, if the request of the consumer is given in writing on paper, the sellers will have to submit the warranty certificate in writing.
Article 7 of the regulation titled "Mandatory information to be included in the warranty certificate" has also been changed. Accordingly, the seller's title, address, telephone and other contact information as well as the signature and stamp of the authorized person in contracts established at a distance; invoice date and number; The delivery date and location conditions of the goods to the consumer will not be sought. In such cases, the information on the invoice will be taken as basis. If the warranty certificate is issued with a permanent data storage, the seller's title, address, telephone and other contact information will also be included in the warranty certificate, but at this point, the seller's signature and stamp will not be sought.
When Will The Amendments Made Take Effect?
The amendments made in the After Sales Services Regulation, Introduction and User Manual Regulation and Warranty Certificate Regulation with the Official Gazette dated 05.11.2020 will come into force as of 01.01.2021.
Other News
-
7.7.2025
Mediation Practices In The Land Registry
Pursuant to the amendments introduced by Law on Amendments to the Enforcement and Bankruptcy Law and to Certain Other Laws which was published in the Official Gazette dated 05.04.2023, numbered 32154 to the Law on Mediation in Civil Disputes dated 7/6/2012 and numbered 6325 ("Law"), the scope of disputes that may be resolved through procedural- mandatory- and voluntary mediation has been expanded.
-
27.6.2025
Effects Of The Concordatum Period On Pledgees
Pursuant to Article 285 of the Enforcement and Bankruptcy Law (EBL), a debtor who is unable to pay their debts on time or is at risk of default may request a concordatum. During the period granted to the debtor upon such request, no enforcement proceedings may be initiated, and ongoing proceedings are suspended, in accordance with Article 294/1 of the EBL.
-
18.6.2025
M&A Dynamics in Publicly Traded Companies: New Investment Strategies Through Borsa Istanbul
In recent years, IPOs in Turkey have reached record levels. In 2023 and 2024, a large number of companies started trading in Borsa Istanbul as a result of initial public offerings (IPO) transactions. These IPOs, which attracted great interest from small investors, stand out as important strategic moves in which companies gain transparency and visibility, and also play a role as an important financing tool. With IPOs, publicly traded companies / partnerships are now drawing the attention of not only small investors but also domestic/foreign strategic and financial investors.
-
16.6.2025
The Court Of Cassation Abandoned Its Long-Standing Precedent Regarding Construction Conracts In Return For Land Shares, Known As "Advance Deed"
Construction contracts in return for land shares are a common practice in the construction sector in Turkey.
-
11.6.2025
Amendments To The Regulation On Distance Contracts: Return Shipping Fees And Right Of Withdrawal For Electronics
With the Regulation Amending the Regulation on Distance Contracts ("Amending Regulation") published in the Official Gazette dated May 24, 2025 and numbered 32909, important amendments were made regarding distance sales. The key changes introduced by the Amending Regulation are as follows:
-
30.5.2025
Alimony Against Inflation: Adjustmen of Alimony and the Issue of Payment in Foreign Currency
Alimony for supplementary welfare allowance and child support awarded by court judgment as a result of divorce cases is generally fixed at a certain amount and either remains the same over the years or is increased only within limited rates determined by the court. Similarly, the provisional alimony determined during the litigation process can become insufficient over time due to the prolonged duration of the proceedings and high inflation; this significantly hampers the effectiveness of alimony enforcement.
-
23.5.2025
Right To Compassionate Leave: Duration, Implementation And Assessment
Legal Basis and Definition of Compassionate Leave: In situations where an employee is unable to perform their work obligation due to certain personal circumstances in which, pursuant to the principle of good faith, the employer cannot reasonably expect the employee to work, the employee must be deemed to be on justified leave. Compassionate leave was introduced by Law No. 6645 in 2015 and is regulated under Additional Article 2 of the Turkish Labour Law No. 4857.
-
20.5.2025
The Right to Be Forgotten in the Context of Search Engines
IWith the rapid advancement of technology, personal data is increasingly recorded in digital environments and can be stored for long periods of time. This situation causes individuals' past negative experiences or changing opinions over time to remain constantly accessible. In particular, search engines make personal data widely accessible by indexing results that appear when searching individuals by their first and last names. Within this context, the "Right to Be Forgotten" stands out as the right of individuals to request the deletion of their personal data or the restriction of access to it in digital environments.
-
16.5.2025
The Penalty Clause in Turkish Law, Reduction of the Penalty Clause, and Practial Interpretations
One of the fundamental concepts of contract law, "penalty clauses" function as an important security for the creditor in the event that the debtor fails to properly perform their obligation. As an extension of the principle of freedom of contract, the parties may agree in advance to the payment of a specific amount in case the obligation is not performed at all or not performed correctly, thereby encouraging performance and easing the burden of proof for any damages that may arise.
-
13.5.2025
A Review on US Customs Tariffs and Its Impact on M&A Transactions
US President Donald Trump recently announced a "declaration of economic independence". Accordingly, a reciprocal tariff on all countries came into force. The tariff rate for Turkey was set at 10%, i.e. the minimum rate.
-
12.2.2025
An EMRA Decision: Capital Increase Obligation for Electricity Market Companies in Share Transfers to Foreign Investors
1. Current Regulation The Energy Market Regulatory Authority ("EMRA" or the "Authority") regulates the transfer of shares in the capital of companies operating in the electricity market under Article 57 of the Electricity Market Licence Regulation ("Regulation").
-
29.1.2025
Turkish Competition Board Mergers And Acquisitions Outlook Report For 2024 Has Been Published
On January 7th, 2025, the Turkish Competition Authority has published the Report prepared by the Competition Board on Mergers, Acquisitions And Privatisation Transactions in 2024 ("Report").
-
22.11.2024
The Procedure of Sale by Auction and The Legal Aspect of New Regulations Brought by the 9th Judicial Package
By new regulations brought by the 9th Judicial Package, a new legal frame for the sale of seized goods electronically is instructed according to Enforcement and Bankruptcy Law Article 111/b. Transactions about the sales of seized goods are made via a sale portal integrated with the National Judicial Network Information System (UYAP) by auction. However, because of the legal gaps of the law, an application about the sale transactions cannot be displayed. The amendments introduced by legislators to the law regarding electronic sales in the 8th and 9th Judicial Packages, as well as the newly established regulations, are considered an important step toward making foreclosure processes faster and ensuring that sales transactions are conducted in a safer and more transparent environment.
-
15.11.2024
Law Numbered 7531 On Amendments To Certain Laws Was Published
Law1 No. 7531 on the Amendment of Certain Laws ("Law"), also known as the 9th Judicial Package, was published in the Official Gazette dated 14.11.2024 and numbered 32722 and contains significant amendments to 17 different laws.
-
13.11.2024
E-Government Era Begins In Lease Agreements!
The Ministry of Treasury and Finance ("Ministry") announced in the 2023-2025 period of its 2022 Action Plan for Combating the Informal Economy ("Action Plan") that lease agreements could be concluded through the e-Government portal to support the decision-making processes of the parties involved and conduct risk analysis studies. The first phase of this activity was launched on November 4, 2024, through the e-Government portal, and the second phase is expected to be implemented by the end of the year.